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Total quality management

Total quality management (TQM) guides us by focusing on first-time quality and customer satisfaction. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects eliminated from operations. Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. The ultimate goal to the TQM is ultimately customer satisfaction.

Advantage of TQM
  • Continuous improvement with in the company.
  • Continuous improvement on personal scale.

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